shooting range FAQ
CAN I BRING MY OWN GUN TO THE RANGE?
Yes, you can bring your own firearms to the range. They do need to be correctly secured according to all firearm regulations.
CAN I BRING MY OWN TARGETS?
Yes, all targets are to be made from paper or cardboard. Targets with human facial characteristics are not allowed. Silhouette images are allowed.
Is there a minimum age requirement?
Phoenix does not have a set age requirement; young individuals will only be permitted to shoot at the discretion of present Range Officers & Management. Essentially, the young person must be able to control the firearm and listen to direction from their parent/guardian and Range Officers. Should the Range Officer determine the young person’s participation would be dangerous or ill-advised, they will not be allowed to shoot.
Can I leave my children unattended in the lobby?
No. They must be directly supervised by an accompanying adult at all times.
Can non-members without a Firearm Licence (PAL) shoot at Phoenix Range?
Yes, non-members can shoot at Phoenix with or without a PAL, this is referred to as a “Walk In”. However, those who do not possess a Firearm Licence are required to bring at least one additional guest along as part of our safety program.
Company events/Large groups: Is a deposit required?
We can accommodate larger groups, but all Range Passes must be paid for in advance upon booking for groups of 7 or more. Ammunition can be purchased on the scheduled day of the event.
Note: Waivers will need to be filled out upon arrival so arriving a little earlier than your scheduled time is advised.
What is appropriate clothing to wear to the Range?
Although there is technically no dress code for our shooting range, we can make a few suggestions based on experience. We advise against wearing any low-cut tops (tank tops, V-necks, etc.) or garments with wider neck openings, as brass becomes very hot and can fly down the front of clothing and may cause a small burn. Open-toed shoes are also discouraged. You will not be removed from the range as a result of your outfit choices.
Is it wheelchair accessible?
Yes, our facility is entirely wheelchair accessible. If you require additional accommodations, please consult a Range Officer for assistance.
Are pregnant women allowed to shoot at Phoenix?
Legally we cannot prohibit pregnant persons from using the range but we strongly suggest that they don’t given the potential adverse effects of the environment.
Is Personal Protective Equipment (PPE) provided, or do I need to bring my own?
We do have complimentary PPE available (ear protection and safety glasses) for use in the event you do not have your own. Please be advised that the equipment we have available is catered to fit adults, so if you plan on bringing a child along please prepare accordingly.
How long can I stay after paying for a Range Pass?
Currently, a Range Pass is good for the entire day, so you can take your time without pressure. If you plan on leaving for a break and returning the same day, please keep your receipt or you may be denied re-entry.
How much should I expect to pay as a “Walk In” customer?
An Adult Range Pass costs $44.95, plus the cost of ammo you intend to shoot. We estimate that you will spend approximately $80 per visit if you are a non-member. For more details, visit our Range Pricing here.
Will there be someone there to assist me if I’m an inexperienced shooter?
Yes. We have Range Officers available at all times, and there will be a Range Officer present at all times for the safety, supervision and instruction of your visit.
Are pictures allowed?
Absolutely! We encourage guests to take as many photos as they’d like. You are welcome (& encouraged) to post photos and comments on our Facebook/Google.
Can I bring my own ammunition?
Yes, you can bring your own ammunition to use in your firearms. However, we do not allow steel casings/cores and will be checking ammunition prior to entrance. If your ammunition sticks to a magnet, you will be requested to return it to your vehicle.
You will not be permitted to use ammunition brought from home/retail/etc. in Phoenix’s range guns for any reason as it violates our liability insurance policy.
I’m new to fire arms and have decided to look at doing some hunting. I visited another fire arms retailer in Edmonton to make a purchase and asked for recommendations and was almost nearly ignored. Afterwards Phoenix was recommended to me. I headed to Phoenix and had the chance to deal with Bill and Kelly to purchase a new rifle. These guys are awesome! Extremely knowledgeable, understood I was new to the sport, and helped me make great purchase/choice. Furthermore, they told me if I had any issues of any kind, questions, or anything that I was unsure of, to not hesitate and give them a call or come down to the store. After the purchase I visited the range and had the same great level of service and professionalism. Not to mention the awesome camera system they have to view the targets from my smart phone. Phoenix well done and you guys have it “dialed in”! I highly recommend! After my experience I I see no need to visit another retailer in the business.
What an amazing experiance our time at Phoenix was today. Karim was exceptional he made us both feel very comfortable, was an excellent teacher and was a customer service legend. Would highly recommend this range to any one considering some target shooting.
Lukas and all the range staff were incredible my son hasnt stopped smiling and we left the range 6 hrs ago. Lukas was exceptional at making sure everyone was safe comfortable and confident. Thank you to everyone at Phoenix, what a fantastic afternoon!
By far the most friendly shop I've been too. Bought a couple of firearms today, with the help of Graham, I believe his name was. Very helpful, knowledgeable and especially kind. Allowed me to handle almost every gun in the store with no problem and hesitation, which I can't say about any of the other shops here in the city. They've also did a great job keeping stock of things that can't be normally found anywhere else during this pandemic. Prices from what I've noticed are also very competitive to other stores. I highly recommend checking this place before going to any other store. Keep up the awesome job guys!
Today was a super experience thanks to Graham at the Phoenix gun shop. I am new to the firearm community, and purchased my first range membership, and firearm today. Graham was very helpful and professional during the whole purchase process. He took the time to show me the products I was interested in, and made the process very smooth and informative. I went in a bit of a nervous, new customer, and was treated with nothing but the best customer experience, and professionalism through the whole process. The experience has left me feeling that Phoenix has earned another lifetime customer from me, and I look forward to some range time here when things return to normal. Really happy with the service, and staff. Thanks for making this new purchase and experience for me, a great one!