RULES AND REGULATIONS
FIREARM SAFETY
You will see firearm safety reminders posted throughout our facility, and not just in the range area. All staff, members, and users of this range must follow these rules at all times. They are clear, simple, and designed for everyone’s safety.
Due to the seriousness of these rules, the penalty for breaking one of these rules, either intentionally or unintentionally, may result in being banned from the entire facility, and a letter being sent to the Chief Firearms Office or even criminal prosecution.
- TREAT EVERY FIREARM AS IF IT WERE LOADED AT ALL TIMES.
- NEVER COVER ANYTHING WITH THE MUZZLE THAT YOU DO NOT WISH TO DESTROY.
- KEEP YOUR FINGER OFF THE TRIGGER UNTIL YOUR SIGHTS ARE ON TARGET.
- ALWAYS BE SURE OF YOUR TARGET (and what is behind it).
RANGE SAFETY
You will see range safety reminders posted throughout our facility, and not just in the range area. Due to the seriousness of these rules, the penalty for breaking one of these rules, either intentionally or unintentionally, may result in a number of actions depending on the nature of the negligent act, up to and including, loss of facility shooting privileges.
- Everyone must wear proper ear and eye protection while in the shooting bays.
- All guns must be cased, bagged, or holstered while being moved outside of the ranges and safe handling areas.
- Firearms can only be loaded on the firing line.
- Keep your muzzle pointed down range and below the top of the range backstop at all times.
- No person is permitted to move in front of the firing line for any reason, without the approval of a Range Officer.
- Only properly certified shooters are authorized to carry and/or draw a loaded handgun from a holster.
- Only ammunition of the types and calibers authorized will be used. When in doubt, ask the staff.
- No black powder, steel core, steel case or multi-projectile ammunition allowed on any range.
- A person who appears under the influence of any mind-altering substances or alcohol will be denied entrance & possibly barred from the premises.
- The danger of contact burns from hot brass prohibits open toed shoes or low cut tops from being worn while on range.
RANGE REGULATIONS
The policies ensure the efficient, safe operation of the facility. They also give a level of comfort to the other users as these practices allow others to use the facility safely and without hindrance. Once again, the penalty for breaking these policies will depend upon the nature of the transgression. However, if a user breaks these policies, they may be barred permanently from using our facility to shoot in.
- Members are responsible for their guests and their actions.
- The first licensed shooter in the bay is deemed to be the “Range Officer” until a staff member enters the range.
- All visitors will properly sign a waiver before using the facility.
- Casing and un-casing of firearms must be done in the shooting booth or safe room NO EXCEPTIONS.
- An unlicensed shooter MUST be supervised at all times by an appropriately licensed person. The supervisor must remain within arms reach during all firearm handling.
- When not needed in the lane, boxes, bags, and cases may be placed on the rear ledge or below the shooting table.
- Targets should be placed at shooter’s shoulder level to prevent unnecessary damage to the target carrier system.
- For health reasons, no food or drinks are allowed on the range.
- Only ONE SHOOTER allowed at a time per lane.
- Misfired rounds of ammunition will be placed in propane tanks located at the back of the range.
- Report any damages to range staff immediately.
- Black powder is prohibited in the facility.
- The minimum target distance in the rifle bay is 40 yards.
- Ensure only one door is open at a time when entering or exiting a shooting bay.
- No steel ammunition of any form is allowed on any range, for safety reasons.
I’m new to fire arms and have decided to look at doing some hunting. I visited another fire arms retailer in Edmonton to make a purchase and asked for recommendations and was almost nearly ignored. Afterwards Phoenix was recommended to me. I headed to Phoenix and had the chance to deal with Bill and Kelly to purchase a new rifle. These guys are awesome! Extremely knowledgeable, understood I was new to the sport, and helped me make great purchase/choice. Furthermore, they told me if I had any issues of any kind, questions, or anything that I was unsure of, to not hesitate and give them a call or come down to the store. After the purchase I visited the range and had the same great level of service and professionalism. Not to mention the awesome camera system they have to view the targets from my smart phone. Phoenix well done and you guys have it “dialed in”! I highly recommend! After my experience I I see no need to visit another retailer in the business.
What an amazing experiance our time at Phoenix was today. Karim was exceptional he made us both feel very comfortable, was an excellent teacher and was a customer service legend. Would highly recommend this range to any one considering some target shooting.
Lukas and all the range staff were incredible my son hasnt stopped smiling and we left the range 6 hrs ago. Lukas was exceptional at making sure everyone was safe comfortable and confident. Thank you to everyone at Phoenix, what a fantastic afternoon!
By far the most friendly shop I've been too. Bought a couple of firearms today, with the help of Graham, I believe his name was. Very helpful, knowledgeable and especially kind. Allowed me to handle almost every gun in the store with no problem and hesitation, which I can't say about any of the other shops here in the city. They've also did a great job keeping stock of things that can't be normally found anywhere else during this pandemic. Prices from what I've noticed are also very competitive to other stores. I highly recommend checking this place before going to any other store. Keep up the awesome job guys!
Today was a super experience thanks to Graham at the Phoenix gun shop. I am new to the firearm community, and purchased my first range membership, and firearm today. Graham was very helpful and professional during the whole purchase process. He took the time to show me the products I was interested in, and made the process very smooth and informative. I went in a bit of a nervous, new customer, and was treated with nothing but the best customer experience, and professionalism through the whole process. The experience has left me feeling that Phoenix has earned another lifetime customer from me, and I look forward to some range time here when things return to normal. Really happy with the service, and staff. Thanks for making this new purchase and experience for me, a great one!